Sunrans Hot Tub Warranty Coverage
We, Guangzhou Sunrans Sanitary Ware Co., Ltd, Confirm that Our Spas Have the Following Warranty:
1. Model Numbers:
SR8171 / SR8173 / SR8174 / SR809C / SR8101C / SR8102B / SR808A / SR8115B
2. Contract Number:
+86 (20) 26231998
3. Date of Warranty Commencement:
The warranty becomes effective on the date of the hot tub purchase.
4. Warranty Terms & Conditions:
- 5 years warranty for the hot tub structure.
- 3 years for the acrylic surface.
- 3 years for electronic equipment and controls.
- 3 years for plumbing components.
5. Warranty & Labour:
- Labour warranty is only available during the 3-5 year warranty terms.
- Transport charges for spas are not included in this warranty.
- A maximum of $100.00 will be reimbursed per hour. $150.00 per 2 hours or more.
We Only Provide Warranty Labour for the Following Situations:
- Major leaking from pipe connections and jets connections.
- Equipped with the wrong parts, pump or spa pack.
- Skirt panels are broken or skirt panel screws have come loose.
- Hot tub spa acrylic is damaged.
We Do Not Provide Warranty Labour for the Following Situations:
- Pillows, diverters, jets inserts, replacement screws.
- Skirt trim cover replacements.
We will provide you with new parts during the warranty process once we receive relevant photos from you for evidence of damage or repair requirements.
Note:
This warranty shall be void if the product failure or defect was attributable to any extrinsic cause: accidental damage, improper use, modification, adaptation, neglect, wear and tear, improper installation, improper connection with any peripheral or an external electrical fault.
6. Service Contact:
+1 (778) 475-5646
service@warehousehottubs.ca
7. Repair & Service Response Time:
Within 48hours. Official holidays not included.