Shipping & Return Policy

Hot Tub Delivery & Shipping Process

We are committed to ensuring a smooth and hassle free delivery process for your hot tub. Our shipping includes curbside delivery, meaning the item will be delivered to the end of your driveway or curb, but it will not be set up or placed in its final location.

Delivery Timeframe: Most products are in stock and can be delivered as soon as payment is confirmed. Other products may take more time to receive before being shipped. Shipping times may vary depending on location, weather conditions, and carrier schedules.
Scheduling Delivery: The shipping carrier will contact you in advance to schedule a delivery appointment. You must be available to receive the hot tub during the scheduled time.
Signature Required: A signature is required upon delivery to confirm receipt. If no one is available, delivery may need to be rescheduled, which could result in additional fees.

Hot Tub Shipping Costs & Locations

Standard curbside shipping is included with hot tub purchases within British Columbia. Additional charges may apply for deliveries to remote locations.
We do not ship hot tubs to PO Boxes or APO/FPO addresses.

Hot Tub Inspection & Damages

Upon delivery, carefully inspect the hot tub before signing for it. If any damage is noticed:

Note it on the delivery receipt and refuse the shipment.
Contact customer service immediately for assistance with a replacement or resolution.

Hot Tub Returns & Cancellations

Cancellations: Orders are considered final. However they can be cancelled before shipment for a 10% fee. Once shipped, sales are considered final.
Returns: Due to the size and nature of hot tubs, returns are only accepted for defective or damaged products that cannot be repaired on your premises. Please contact customer service within 48 hours of delivery if an issue arises.

For any questions regarding your hot tub shipment, please contact our customer service team for assistance.