Sunrans SR809C Hot Tub - 5‑Person 34 Jets
Sunrans SR809C Hot Tub - 5‑Person 34 Jets
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Shipping
Shipping
All shipments are curbside delivery to the end of driveway or curb. This division is supply + remote support only — no on-site placement, craning, pad prep, electrical hookup, or start-ups.
- Service Level: Curbside with appointment window; lift-gate where available. Contractors are responsible for moving the spa from curb to pad and ensuring site readiness.
- Delivery Timeframe: In-stock items typically ship within 5 business days after payment confirmation. Transit times vary by location, carrier schedules, and weather; all timelines are estimates.
Hot Tub / Spa Freight Costs (Canada-Wide)
- First tub: Freight covered up to $2,000 CAD. If actual carrier cost exceeds this cap, the overage is billed at cost. This covers most locations coast-to-coast.
- Remote/limited-access areas: Surcharges may apply (rural roads, islands, northern/seasonal routes, gated sites, steep/narrow access). If concerned, please contact us for a pre-quote.
- Not eligible: No shipping to PO Boxes or APO/FPO addresses.
- Missed appointments: Any re-delivery, storage, or return-to-terminal fees charged by the carrier are the consignee’s responsibility.
Inspection on Delivery & Damages
Inspect before you sign. Open/inspect packaging with the driver present.
- Visible damage: Photograph the issue, note specifics on the delivery receipt (e.g., “cracked corner, right side”). You may refuse only if damage is severe; otherwise accept with notation and contact us immediately.
- Concealed damage (packaging intact): Notify us within 48 hours of delivery with photos/video. Keep all packaging until the claim is resolved.
- Documentation: Photos of the crate, label/BOL, and close-ups expedite carrier claims and warranty/RMA processing.
- Packaging disposal: Crating/pallets and debris removal are the consignee’s responsibility.
Returns, Cancellations & RMAs
Returns, Cancellations & RMAs
- Cancellations: Orders can be cancelled before shipment at no cost within the first 48 hours. After 48 hours (pre-ship), 10% cancellation fee applies. Once shipped, sales are final.
- Returns: Due to size and nature, returns are only accepted for units that are defective or damaged and not repairable on site. All returns require a Return Merchandise Authorization (RMA).
- Warranty first: Most issues are resolved via OEM warranty repair and parts replacement. See Sunrans Warranty Coverage.
- RMA window: Contact customer service within 48 hours of delivery for shipping damage and within the applicable OEM term for defects. Provide photos/video and the delivery receipt.
A five-person hydrotherapy spa built for relaxation and wellness
The SR809C is a high-quality hydrotherapy spa designed for year-round enjoyment. With seating for up to 5 people, including four upright seats and one lounger, it’s perfect for social gatherings, romantic evenings, or quiet solo recovery. Combining durability, comfort, and advanced hydrotherapy, the SR809C delivers a rejuvenating spa experience season after season. Black high-density waterproof Nordic cover included.
For builders and trade professionals, the SR809C offers reliable performance with proven components. It features the USA Balboa BP100 control system with TP500 topside controller, an Aristech® acrylic shell, and full-foam insulation engineered for superior heat retention. Water care is simplified with UV and ozone sanitation plus top-mount filtration.
Technical Specifications
| Seating & Layout | 5 occupants (4 seats / 1 lounge) |
|---|---|
| Dimensions | 74.80" × 74.80" × 35.43" (190 × 190 × 90 cm) |
| Dry / Filled Weight | 639 lbs (290 kg) / 2,557 lbs (1,160 kg) |
| Water Capacity | 225 US gal (850 L) |
| Shell Material | American Aristech® Acrylic |
| Control System | Balboa BP100 + TP500 |
| Heater | 5.5 kW @ 220V |
| Jet Pumps | 1 × 5.0 BHP (1-speed) |
| Circulation Pump | 250 W |
| Massage Jets | 34 total (2 × 5.0", 8 × 3.5", 24 × 1.0") |
| Electrical | 220V / 60Hz / 33A Max |
| Insulation | Base, shell, and cabinet panel insulation |
| Water Care | Top-mount filter + ozone + UV |
| Lighting | Underwater LED, water-level LEDs, lighted waterfall, cabinet skirt accents |
Base, Shell & Cabinet Insulation
The SR809C is built for year-round use with durable cabinet panels and foam insulation for superior heat retention. Efficient circulation further stabilizes temperature and reduces energy consumption.
High-Quality Acrylic Interior
Featuring a durable, high-gloss American Aristech® acrylic interior, the SR809C resists stains, fading, and wear. Its smooth finish enhances heat retention and energy efficiency while delivering a sleek, modern look.
Top-Mount Filter, Ozone Generator & UV Light
Advanced UV and ozone systems keep water crystal-clear with minimal chemical demand. UV eliminates bacteria and viruses, ozone neutralizes contaminants, and the top-mount filter traps debris for continuous clean water circulation.
Hydrotherapy Jets & Ergonomic Seating
With 34 therapeutic jets and contoured ergonomic seating, the SR809C provides restorative massage for muscle relief, stress reduction, and improved circulation.
USA Balboa System BP100 + TP500
The Balboa control system provides precise adjustments for temperature, jet flow, and lighting. Engineered for reliability and ease of use, it ensures optimal performance every time.
Underwater, Waterfall, Waterline & Cabinet LED Lighting
Multi-point LED lighting enhances ambiance and safety. Choose from customizable colors to set the perfect mood for relaxation or entertaining.
Shipping (Canada-Wide)
All SR809C hot tubs are shipped curbside across Canada with an appointment window. Lift-gate service is included where available.
Remote or limited-access areas may incur surcharges. Customers are responsible for pad preparation, moving the spa from curb to pad, electrical hookup, and start-up (supply + remote support only — no craning or on-site placement).
Carriers will call or email to schedule delivery; an adult signature is required. Inspect your spa before signing, note any visible damage, and take photos. Concealed damage must be reported within 48 hours with photos/video. Packaging and debris disposal are the customer’s responsibility.
For full details, see our Shipping & Return Policy.
